How Can We Help?

Get Started

Set up your account and complete the first steps.

Upload Photos

Learn how to prepare, upload, and organize images.

Create a Gallery

Build, customize, publish, and share client galleries.

Find My Photos

Use selfie or gallery search tools to locate photographs.

Manage Billing

Review plans, payments, invoices, and account billing.

Contact Support

Get help when documentation does not resolve the issue.

For Photographers

Set up your business, upload images, manage galleries, use AI tools, work with clients, and run your photography operations.

• Photographer onboarding
• Galleries and delivery
• AI culling and editing

For Clients

Access galleries, find photographs, manage favorites, download images, and communicate with photographers.

• Find My Photos
• Gallery access
• Favorites and downloads

For Teams

Manage team access, assignments, roles, collaboration, approvals, and shared business workflows.

• Team invitations — Coming Soon
• Roles and permissions — Coming Soon
• Workflow assignments — Coming Soon

For Administrators

Manage account settings, billing, security, integrations, organization preferences, and operational controls.

• Account administration
• Billing management
• Security settings — Planned

Getting Started

Create an account, choose a role, complete onboarding, and learn the LumisPixel basics.

Accounts and Profiles

Manage personal information, passwords, profile details, notifications, and account preferences.

Photographer Setup

Configure your business information, services, specialties, service areas, themes, and workspace.

Uploads and Image Management

Prepare, upload, organize, review, and manage photography files.

Client Galleries

Create galleries, configure access, customize presentation, collect favorites, and deliver photographs.

AI Photo Search

Understand selfie matching, face search, image discovery, privacy controls, and search troubleshooting.

AI Editing and Culling

Learn how AI-assisted review, duplicate grouping, image-quality analysis, and editing recommendations work.

Websites and Portfolios

Create, customize, preview, publish, and manage a photographer website.

Clients, Bookings, and CRM

Manage inquiries, client records, bookings, communication, tasks, and relationships.

Contracts, Invoices, and Payments

Prepare agreements, send invoices, record payments, and manage billing workflows.

Plans and Billing

Understand plans, trials, subscriptions, payment methods, invoices, upgrades, and cancellations.

Privacy, Security, and Data

Learn about account security, gallery access, data controls, image privacy, consent, retention, and deletion.

I Cannot Sign In

• Confirm the email address
• Reset the password
• Verify the account

My Photos Will Not Upload

• Review supported formats
• Check file size
• Confirm internet stability

A Gallery Will Not Publish

• Review required gallery fields
• Confirm image processing
• Check visibility settings

A Client Cannot Access a Gallery

• Confirm the gallery link
• Review password settings
• Check expiration settings

Photo Search Is Missing Results

• Use a clearer selfie
• Confirm gallery availability
• Review privacy or consent settings

AI Processing Is Taking Longer Than Expected

• Confirm upload completion
• Review processing status
• Check collection size

Billing or Payment Failed

• Confirm payment details
• Review bank authorization
• Check billing address

The Website Does Not Display Correctly

• Refresh the preview
• Review theme settings
• Confirm content completion

AI Photo Search

Learn what this AI feature does, where review is needed, and how privacy controls apply.

Face Matching

Learn what this AI feature does, where review is needed, and how privacy controls apply.

AI Culling

Learn what this AI feature does, where review is needed, and how privacy controls apply.

Duplicate Detection

Learn what this AI feature does, where review is needed, and how privacy controls apply.

Image Quality Review

Learn what this AI feature does, where review is needed, and how privacy controls apply.

AI Editing Assistance

Learn what this AI feature does, where review is needed, and how privacy controls apply.

Account

Find documentation for managing account questions safely.

Billing

Find documentation for managing billing questions safely.

Privacy

Find documentation for managing privacy questions safely.

Security

Find documentation for managing security questions safely.

Create and Share Your First Client Gallery

Follow the full process from creating a gallery and adding images to configuring access and sharing it with a client.

8 minutes · Getting Started

Platform Status

Check whether LumisPixel services are operating normally or experiencing a known issue.

Release Notes

Review newly released features, improvements, fixes, and product changes.

Known Issues

Review documented issues, temporary limitations, and available workarounds.

Photography Guides

Improve shooting, lighting, posing, editing, and delivery techniques.

Business Guides

Learn pricing, marketing, client management, operations, and growth.

AI Learning Center

Understand AI culling, editing, photo search, automation, privacy, and responsible use.

Templates

Use practical resources for communication, planning, pricing, workflows, and business operations.

Submit a Support Request

Describe the issue, affected feature, and any error message you received.

Billing Support

Get help with plans, charges, payment methods, invoices, or subscription changes.

Privacy and Security

Ask about image privacy, face-search consent, account security, access, or data requests.